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1. First and foremost, when dealing with this kind of backlash, you need to come at us with something solid. During the stream there were a lot of ideas, speculation, "we're going to experiment with X," hypotheticals, soon(tm), and overall everything seemed to be an exercise in theorycrafting. It may sound great on paper, but words are just words and quite frankly the community no longer trusts your words. What you need to do is tell us exactly what you're actually going to do and when you're going to do it. We need to hear from you what you're doing to properly address the issues raised by the community and when we can expect progress. We didn't really get any idea of your plans for the future and that was sorely needed.
2. At this point, I'm not sure you guys are capable of truly holding yourselves accountable. I don't think it's intentional or that you even realize it, but deflection seems to be a trend with Jagex. A good solution to this would be to have someone guest on the livestream as a community/player advocate via Skype or Discord. This can be really anyone who's knowledgeable and passionate such as a content creator or other influential figure in the community. Ideally, they'd hold your feet to the fire, ask the tough questions and demand real answers. It's going to be uncomfortable for you. I get it. But in the end, you'll get some insight into the minds of the players and your community will respect you for it.
3. This is a bit of a mild thing but Mod Warden, you've gotta try to relax. I could tell you were nervous and at times, I think that resulted in you articulating your points poorly, which REALLY doesn't help in this situation.
4. I felt that you guys didn't actually take the livestream very seriously. This is not a devblog where you discuss new content and try to build hype. This is a response to community backlash. Stay on-topic and keep the joking around to a minimum when people are pissed at you. Treat this issue with the seriousness it deserves.
5. You guys really need to focus on keeping the content updates consistent and properly QA testing everything. If the dev costs have gone up so much, shouldn't we have something to show for it? Honestly, I don't think the outrage would be nearly as bad as it is if we kept getting good content like we used to. Yes, Anachronia and the bank rework were great, but those were the only two real updates we've had for months and the bank rework was more of a UI update than actual content. Plus, the spaghetti code is really showing and it seems like even tiny patch weeks break something. How long have deadclicks, crashes, and buff bar insanity been in the game? These are serious problems for any game, much less one that requires an active subscription. If you guys are doing serious engine work to try to detangle that hairball of code, at least let us know about it.
6. I don't believe you guys honestly considered the perspective of the average player. Part of the reason people are so angry is not just the fact that you can spend money in-game. People dislike how getting boatloads of xp devalues the achievement factor of skilling, especially post-99. People dislike how it seems like every time we log in, we get a popup for some new promotion even for people who like me have never once bought keys. People dislike how MTX promos break immersion more often than not. Most of your players just want to play the game, have fun, and accomplish things. At times it seems like the MTX systems, particularly TH interferes with that and I don't think you understand this.
7. Your MTX strategies always end up being supplementary rather than alternative, which makes me think that you just don't get why people are upset. A good example of this is Runepass. Now, I think the battlepass system is one of the healthiest ways of introducing MTX into any game and I actually really want to encourage you on this. However, if it's just going to be another thing on top of all the crap we have now, is it really solving anything? The real problem with the original Runepass was not that it wasn't worth the price (though that was a factor). The real problem is it was just another layer of MTX tacked on and you didn't even consider backing off of the MTX strategies that are more exploitative or harm the integrity of the game. Look, Runepass could be a great opportunity, but it NEEDS to come alongside some other changes if you want it to be well-received. Adding a decent MTX option and not removing or altering the ones that people are pissed about won't make them any less pissed.
8. You've gotta do something with Solomon's, man. You said it yourself, it's clunky and dated. You could do good things with it and had you actually approached it well, it could have ended up being the primary MTX of Runescape, and I don't think many people would be upset. Other games are able to thrive solely on cosmetic MTX revenue. Take a look at League of Legends. They're not only self-funding, but they just announced a half-dozen other games that are in full development and most of that money is coming from MTX (though I won't ignore that their thriving esports presence is also a good source of profit). This is because they have a system that is accessible, smoothly integrates with other systems, and does not affect gameplay (which makes the average player much more willing to support it). You could have gone that route instead of the "selling xp" route, but I don't think it's too late to actually work on it.
9. I've been as polite as possible so far because I truly am trying to be productive here, but I have to be blunt here. Saying that you would not even consider an MTX opt-out for financial reasons is fucking scummy. There are people out there who are gambling addicts and cannot control themselves when the opportunity is placed in front of them. There are people who compulsively spend money on YOUR game and that $1,300/week cap on MTX spending is doing nothing to stop people from ruining their lives. Denying people the ability to opt out or even to set a cap on their spending because you don't want to lose a whale is evil. In the real world, you can easily put yourself on a worldwide casino blacklist. They do this to help people who have addictions they cannot control even though they want to make money just like you. Get your fucking priorities straight.